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Continuing where I left off last week, I recently sent off a letter to David Kong, the president and CEO of Best Western International. In this letter, I explained the situation we experienced while we stayed at the Best Western in Nashville, and asked for his help resolving the matter. Most people told me not to expect much to come from it, but I definitely hoped for some sort of positive outcome.

During the first week of February, I received a letter from Best Western International. It wasn’t from the president directly, but from Greg Trotter, who is manager of Customer Care. According to the letter I received, Mr. Kong was made aware of our situation and the issues we faced while in Nashville. In the reply, I received an apology for the poor service, as well as some comments about how Best Western strives to provide excellent service and value for all of its customers.

Mr. Trotter went on to explain that he’s aware travelers have a lot of options available when selecting accomodations, and he hopes we will consider staying at a Best Western again in the future. To make things right, he is sending me a check for $80 (Canadian) to cover the cleaning fee and is also sending me a Best Western travel card worth $25.

Best Western locations are all independently owned and operated, so I can see why, despite their best efforts, the level of service provided is not always up to par. It sucks that I had to write a letter to the president to get any sort of help, but I am happy with the way they handled the situation and the end result. My faith in Best Western International has been restored, but I don’t think I’ll stay at their Nashville location again.

This entry was posted on Wednesday, February 13th, 2008 at 5:10 pm and is filed under General, Travel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Continuing where I left off last week, I recently sent off a letter to David Kong, the president and CEO of Best Western International. In this letter, I explained the situation we experienced while we stayed at the Best Western in Nashville, and asked for his help resolving the matter. Most people told me not to expect much to come from it, but I definitely hoped for some sort of positive outcome.

During the first week of February, I received a letter from Best Western International. It wasn’t from the president directly, but from Greg Trotter, who is manager of Customer Care. According to the letter I received, Mr. Kong was made aware of our situation and the issues we faced while in Nashville. In the reply, I received an apology for the poor service, as well as some comments about how Best Western strives to provide excellent service and value for all of its customers.

Mr. Trotter went on to explain that he’s aware travelers have a lot of options available when selecting accomodations, and he hopes we will consider staying at a Best Western again in the future. To make things right, he is sending me a check for $80 (Canadian) to cover the cleaning fee and is also sending me a Best Western travel card worth $25.

Best Western locations are all independently owned and operated, so I can see why, despite their best efforts, the level of service provided is not always up to par. It sucks that I had to write a letter to the president to get any sort of help, but I am happy with the way they handled the situation and the end result. My faith in Best Western International has been restored, but I don’t think I’ll stay at their Nashville location again.

This entry was posted on Wednesday, February 13th, 2008 at 5:10 pm and is filed under General, Travel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.